"No matter how small or large your business, you've got to aggressively plan
the work-and then work the plan!"
How To Really Jump Ahead!
On a discussion panel, I was recently
asked, "Was there a particular turning point when your small business really
jumped ahead?" Absolutely. I always made up plans and budgets, but it was about
five years into my business before I really began to proactively use them.
Before this point in time, my sales projections were miles off and, more
importantly, I was always thinking up excuses for making unplanned expenditures,
often for advertising that seldom matched my expectations. I'd finish the year
way over budget, with profit margins a fraction of what my plan called for.
I learned that a lot of expenditures seem like a great decision if you look
at them in isolation-but when you look at them in the context of the whole
budget, they often look a lot less enticing.
Sharply Focus Your Plan!
Too many people equate annual planning
with budgeting. Worse, when they budget, they simply extrapolate last year's
numbers into next year's plan, perhaps increasing by 5 percent here and 6
percent there.
Big mistake! The annual planning process is your best chance to really manage
the business-and to get key people to "buy into" the total plan by actively
participating.
Even if you're running a one-person business you want to get a few words into
your annual plans, not just numbers. You don't need a full-fledged 100-page
business plan-in fact, a big, detailed plan takes focus away from what matters.
What matters is the few big things that the business is going to strive to do
better or different next year. The annual planning process should be focused
around these few, important changes.
Don't Jump Into Budget Numbers!
Before you start doing any
nitty-gritty budgeting for your annual plan, here are the crucial first steps:
- Review the company's business strategy. Do changing market conditions or
heightened competition mean that it's ready for an overhaul?
- Establish just a few major goals for the next year. These are usually
quantitative goals such as to increase sales by 18 percent or to increase profit
margins by 15 percent-but they may be qualitative goals such as to improve the
quality of a product or customer service. It is very important to have very few
major goals-otherwise, with too many goals, the company will lose focus and be
less likely to hit any of them.
- If your company is big enough to have departments, have one or several
specific goals for each department. To take this one step further, you may want
to have specific goals for individual people within each department.
Sales Projections Need Extra Attention!Once you've reviewed
the company's strategy and set up company-wide, as well as department,
strategies for the next year, then it's time to start cranking out budget
numbers.
I always begin with sales, because sales numbers will drive many of the other
numbers. Unfortunately, sales numbers, particularly of new products, are
difficult to project. So I try to have at least three people, typically a
project manager, the sales manager, and myself, work up new-product sales
projections together. If you're really unsure of sales projections, consider
multiple scenarios based on "weak," "likely," and "good" sales projections.
After we've got the sales numbers, each department works up its budget
numbers. Once they're tentatively approved, the controller puts them all
together into one big happy plan! But more often than not, I'm not completely
satisfied with the overall profit margin, so I'll work with the different
department heads to cut costs and drive up the projected earnings.
Benchmark Your Costs!
One of the best ways to establish cost goals
for annual planning is to benchmark your costs with other firms in your
industry. Don't get too wrapped up in the details; focus on the total picture
for major categories. For example, if your marketing costs are 23 percent of
sales and the industry average is 16 percent, it's time for some cost-cutting.
Benchmarking is a great way to get department managers to understand why they
need to control costs.
Often industry associations provide standard industry costs, and occasionally
they might be mentioned in articles in trade magazines.
You may want to consider hiring a consultant to put together a study of a
half-dozen or more firms very similar to yours. Being a third party, the
consultant will keep each firm's individual numbers confidential by providing
only average and median cost information to each company as an incentive for
participating. What's worked best for me is when another publisher foots the
bill for the consultant, but shares the results with us in exchange for our
agreeing to share our numbers.