The purpose of McAfee's SiteAdvisor is by all means respectable: the
site aims to warn users about malware, phishing and other scams when
they are surfing the Web, downloading software or obtaining services
from the Internet. In fact, the service became so popular that the site
was named the best in the Web Defense category by the Time Magazine in
2005.
SiteAdvisor uses automatic analysis tools to detect potentially harmful
content, such as browser exploits or downloads that contain spyware or
viruses. Being in a 'dangerous' neighborhood, which simply means that
the analyzed site links to Web sites that are considered a threat, also
affects safety ratings. In addition, user feedback is also used to
evaluate concerns that general Internet public might have with the
site, including things as broad as 'bad shopping experience'.
Considering great popularity and influence of SiteAdvisor, the service
tends to become, in a way, a Better Business Bureau of the Internet,
providing safety and reliability reports on Web sites. SiteAdvisor
definitely has potential to turn visitors away from the sites that are,
in SiteAdvisor's opinion, doing bad things, and approve business of
sites that pass its safety checks.
Major difference between BBB and SiteAdvisor is that a Web site does
not have to be a member of SiteAdvisor in order to qualify for its
services. Instead, SiteAdvisor rates, or tries to rate, all Web sites
to which it has access. By doing this, McAfee has influence on
businesses who's Web sites are rated. While a good rating may add
credibility to a Web site, a bad one turns away potential clients of
businesses marked as unsafe.
While the intent of the McAfee's service is great, its implementation
may not be perfect. There were reports in the past that McAfee abused
SiteAdvisor's ratings to hit competition by assigning artificially low
safety ratings to Web sites making competing anti-virus and
anti-spyware products, such as Lavasoft.de, manufacturer of AdAware,
coffeecup.com, or spamhuntress.com. This is not the case with those Web
sites at the moment, but it remains unknown why the sites were
red-flagged and what forced McAfee to remove the low safety ratings.
SiteAdvisor is a very powerful tool that should not be misused.
Unfortunately, at the moment of writing, the mechanisms used by the
service to assign negative safety ratings lack any transparency and are
questionable at best. Sites can be red-flagged for having a link to a
site that has, or receives later, a negative rating from SiteAdvisor.
Businesses can be flagged for 'bad shopping experience' by just one or
two Internet users who, for whatever reason, did not like the site, its
products, or its owners. In addition, sites can be marked as threats by
unanimous 'experts' who might just claim that, as quoted from the
SmartPCTools Web site, "the solution: is not strong enough".
Would you trust anonymous experts and imperfect technical measures to
affect your business decisions? Well, it seems that now you have no
choice: whether you want it or not, your online business gets a boost
or disapproval from a company that employs those experts and
evaluations.
McAfee makes money rating your business. Does that affect you?
Having your business depend on an opinion of an unrelated third party
is no good news. Does a McAfee SiteAdvisor rating affect your business?
Check your safety rating now at
www.siteadvisor.com.
If your business received a red flag for no apparent reason, learn what
others think about McAfee and its business practices at
www.smartpctools.com/truth